Privacy Policy
Silver Crest Dental Studio
Last Updated: July 13, 2026
Silver Crest Dental Studio ("Silver Crest," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every visitor to our website (www.silvercrestdentalstudio.com) and every patient who avails our dental care services at our clinic located at E-20, First Floor, Defence Colony, New Delhi – 110024. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our website or availing our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
a) Information You Provide to Us
When you contact us, book an appointment, request a quote, or fill out a form on our website, we may collect:
• Full name
• Phone number and email address
• Preferred appointment date/time and treatment of interest
• Messages or queries submitted through our contact forms or WhatsApp
• Any information you voluntarily share during consultations, either online or in person
b) Health and Dental Information
As a dental healthcare provider, we may collect sensitive personal information relevant to your treatment, including your medical and dental history, diagnostic records, X-rays, intra-oral scans, photographs (including before-and-after treatment images), and treatment plans. This information is collected strictly for clinical purposes and is treated as confidential medical data.
c) Automatically Collected Information
When you visit our website, certain information may be collected automatically through cookies and similar technologies, such as:
• IP address, browser type, and device information
• Pages visited, time spent on the website, and referring website
• General location data (city/region level)
d) Information from Third-Party Platforms
If you interact with us through Instagram, Facebook, WhatsApp, LinkedIn, YouTube, or Google (including Google Ads, Google Business Profile, or Meta Ads), we may receive limited information you choose to share on those platforms, such as your name and contact details submitted through lead forms.
2. How We Use Your Information
We use the information collected for purposes including:
• Scheduling and managing appointments
• Providing dental consultations, diagnosis, and treatment
• Responding to your queries and service requests
• Sending appointment reminders, treatment updates, and relevant communication
• Improving our website, services, and patient experience
• Marketing communications such as offers, newsletters, and promotional updates (only where you have consented)
• Complying with applicable legal, regulatory, and medical record-keeping obligations
• Analysing website traffic and advertising performance through tools such as Google Analytics and Meta Pixel
We do not sell, rent, or trade your personal or medical information to any third party for their marketing purposes.
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies (including those from Google and Meta) to enhance your browsing experience, analyse website traffic, and deliver relevant advertisements. You can control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
4. Sharing of Information
We may share your information only in the following circumstances:
• With our clinical staff, dentists, and specialists directly involved in your treatment
• With diagnostic labs or third-party dental laboratories, where necessary for your treatment (e.g., crown/aligner fabrication)
• With service providers who assist us in operating our website, appointment systems, or marketing campaigns (e.g., website hosting, CRM, or advertising platforms), under confidentiality obligations.
• When required by law, court order, or governmental authority
• With your explicit consent, for any other purpose
We take reasonable steps to ensure that any third party we work with maintains an appropriate level of data protection.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and medical information from unauthorized access, alteration, disclosure, or destruction. Patient records and clinical data are stored securely and accessed only by authorized personnel. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Confidentiality of Patient Records
All patient health records, treatment history, and clinical images are maintained as strictly confidential in accordance with standard medical ethics and applicable healthcare regulations. Photographs or case details used for educational, marketing, or promotional purposes (such as before-and-after images on our website or social media) are used only with the patient's explicit consent.
7. Your Rights
• Subject to applicable law, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to our legal and clinical record-retention obligations
• Raise a grievance regarding the handling of your personal data
• To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our Kids Treatment Wing may involve the treatment of minors. In such cases, information is collected with the consent and involvement of a parent or legal guardian, and is used solely for the purpose of providing appropriate dental care.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies.
10. Data Retention
We retain personal and clinical information for as long as necessary to provide our services, meet legal and regulatory record-keeping requirements, and resolve disputes, after which it is securely disposed of or anonymized.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised " July 13, 2026”. We encourage you to review this page periodically.
12. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable data protection regulations.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:
Silver Crest Dental Studio
E-20, First Floor, Defence Colony, New Delhi – 110024
Email: silvercrestdentalstudio@gmail.com
Phone: 011-47029696 / +91 8510001229